Fransisca Ayrhes Yensi
AVP UX Research, Blibli
Sisca’s 8years of experience in Service Design & Customer Experience builds her passion for User Research & facilitating the UX Co-creation Workshop.
0930 - 0950 AM
The Path To Become A UX Research Leader
Speaker: Fransisca Ayrhes Yensi, AVP UX Research, Blibli
Most of the company currently aware that pay attention to Customer Experience would differentiate their product/service from others so they become more user-centred and have UX Research role in the organization, When team get bigger a leader is needed. Through this session, you’ll understand about leadership and what you need to know if you aspire to be a leader.